Privacy and Cookies Policy
Grange Psychological Services Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy and Cookies Policy explains how we collect, use, store and protect personal information when you use our website, contact us or engage with our services.
Information We Collect
We may collect personal information that you provide to us directly, including your name, telephone number, email address, postal address and any information you provide when making an enquiry or contacting us.
Where appropriate and necessary for the provision of psychological services, we may also process more sensitive information, including health and medical information and other special category personal data. Such information will only be processed where there is an appropriate lawful basis and condition for processing under applicable data protection legislation.
Our website may also collect technical information automatically, such as your IP address, browser type, device information, pages visited and information about how you interact with the website.
How We Use Your Information
We may use your personal information to respond to enquiries, provide our services, arrange appointments or assessments, communicate with clients and professional contacts, maintain appropriate records, manage our business and comply with our legal, regulatory and professional obligations.
We will only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include your consent, fulfilling a contract, complying with a legal obligation, protecting vital interests, performing a task in the public interest or pursuing our legitimate interests.
Where special category data is processed, we will ensure that an appropriate additional condition for processing applies.
Psychological and Clinical Information
Due to the nature of our services, Grange Psychological Services Ltd may receive and process confidential psychological, clinical or health-related information.
We recognise the particularly sensitive nature of this information and take appropriate measures to protect its confidentiality and security.
Information may be provided directly by an individual or, where appropriate, by an authorised third party, organisation, legal representative or referring professional.
Sharing Your Information
We do not sell or rent your personal information.
We may share information with appropriate third parties where this is necessary to provide our services, comply with a legal or professional obligation, protect an individual's vital interests or where we have another lawful basis for doing so.
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure appropriate data protection and confidentiality arrangements are in place.
How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, disclosure, alteration or destruction.
Access to confidential information is restricted to those who have an appropriate reason to access it.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory, contractual or professional record-keeping requirements.
When information is no longer required, it will be securely deleted or disposed of where appropriate.
Your Data Protection Rights
Depending on the circumstances, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your information, request restriction of processing, object to certain processing and request the transfer of your information.
Where processing is based on consent, you may also have the right to withdraw your consent.
Some rights are subject to legal exemptions and may not apply in every circumstance, particularly where information must be retained to meet legal, professional or regulatory obligations.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly and can provide information about how visitors use a website.
How We Use Cookies
The Grange Psychological Services Ltd website may use cookies to ensure the website functions correctly, improve website performance, remember preferences and understand how visitors interact with the website.
Cookies may include:
Essential cookies – These are necessary for the website to operate correctly and cannot normally be switched off.
Analytics cookies – These help us understand how visitors use our website, such as which pages are visited and how users navigate the site.
Functional cookies – These may be used to remember choices or preferences and provide enhanced website functionality.
Third-party cookies – Some website features or embedded services may use cookies provided by third parties. Where required, these cookies will only be activated after appropriate consent has been obtained.
Managing Cookies
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can accept or reject non-essential cookies through the cookie controls available on our website. You can also manage or delete cookies through your browser settings.
Please be aware that disabling certain cookies may affect how some parts of the website function.
Changes to This Policy
Grange Psychological Services Ltd may update this Privacy and Cookies Policy when necessary to reflect changes to our services, website, legal obligations or the way we process personal information.
Contact Us
If you have any questions about this Privacy and Cookies Policy, how Grange Psychological Services Ltd handles your personal information or wish to exercise your data protection rights, please contact Grange Psychological Services Ltd using the contact details provided on our website.